If it's happening now, call.
This line reaches Story Group's senior team, not a sales queue. Tell us what's happening and we'll help you work out what to say, who should say it, and what not to say yet.
CONFIDENTIAL LINE
Call (844) 460‑5884If you can't talk freely right now, send a short confidential request instead and we'll call you.
Write it down insteadA confidential request.
A few short fields. Say as much or as little as you're comfortable with. We'll take the detail by phone.
- 1You send it.It goes to our senior team only.
- 2A senior person reads it.Not a sales queue.
- 3We call you.On the number you give us.
Please don't include anything here you wouldn't put in an email. If documents or privileged material are involved, tell us that and we'll arrange how to receive them.
We have it.
A senior member of our team will read your request and call you on the number you gave us. If things change or it can't wait, call us directly.
(844) 460‑5884What this line is for.
Every situation is different, and most don't fit neatly into one box. These are the conversations people usually start on this line.
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Executive or board scrutiny
Questions about a leader's conduct, decisions or past. We help you establish the facts, decide who speaks and when, and prepare statements that hold up when they're read twice.
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Litigation or regulatory exposure
A lawsuit, an investigation or a regulator's inquiry. We work alongside your counsel so what you say in public supports what's being argued in private.
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Reputation events
A story about to run, a customer or employee incident, a post that's spreading. We help you decide whether to respond, how, and through whom.
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Leaks
Internal documents, messages or conversations made public. We help you take stock of what's out there, speak to the people who matter most first, and keep the next day from being worse than this one.
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Planning ahead
Nothing is on fire yet, and you'd like it to stay that way. We help you write the plan, name the spokespeople and prepare the holding statements before you need them.
The best crisis work happens before the crisis.
Aaron Evans, Story Group's founder, wrote about the plan every leadership team should have on the shelf for COO Insider.